Common Questions
Everything you need to know before ordering.
Answers to the most common questions about pricing, turnaround, file formats, and revisions.
01Pricing
Pricing questions answered.
Simple designs from £10. Medium complexity from £15. Complex designs from £22. Coloreel from £20. Vector art conversion from £8. Rush surcharge is +50% on the base price.
Yes. New clients get their first design digitised completely free, no conditions, no subscription, no commitment.
No. DST, PES, JEF, VP3, EXP, HUS, TAP are all included at no extra charge on every order.
02Turnaround
Turnaround questions answered.
Standard: 4 to 8 hours. Rush: 2 to 4 hours. Super rush: 1 to 2 hours. We operate 24 hours a day, 7 days a week including weekends.
Yes. PlixaLabs operates 24 hours a day, 7 days a week including weekends and UK bank holidays.
By email, as a download link or direct attachment, with a stitch simulation preview image.
03File Formats
File format questions answered.
DST, PES, JEF, VP3, EXP, HUS, TAP, XXX and more. Tell us your machine brand and model and we include the correct formats.
AI, EPS, SVG, PDF, JPG, PNG, BMP, TIFF or photos of hand-drawn artwork.
Yes. Tell us all the formats you need. All formats are included at no extra charge.
04Revisions
Revision questions answered.
Yes. Unlimited, no time limit, no extra charge. Reply to your delivery email with your change request and we will respond within 4 hours.
Reply to your delivery email with the issue. We diagnose the problem, revise the file, and return it within 4 hours at no charge.
Yes. Every order includes a stitch simulation preview showing the design in full colour with stitch paths visible.
Ready to get your your first free design?
Send your artwork and get a free quote within minutes. Files delivered in 2 to 12 hours. First design free for new clients.
Hand-crafted by a human expert — no automated tools
Production-ready — runs on the first hoop
Unlimited free revisions — no time limit
UK registered — VAT invoice on every B2B order
First design free — new clients only
Send your design — file back today.
1
Send your artwork
Any format. Garment type, machine brand, finished size.
2
Expert digitiser assigned
Manually planned for your fabric and machine.
3
File delivered in 4-8 hours
Stitch simulation preview. Unlimited revisions.
4
Hoop and run
Zero adjustments. Production-ready from the first hoop.
No credit card · No minimum order · First design free