Terms of service

1. Services

PlixaLabs provides embroidery digitising (converting client-supplied artwork into embroidery stitch files for commercial embroidery production), vector art conversion, and repair or rebuilding of existing embroidery files. Services are provided by Zorixo Ventures Ltd trading as PlixaLabs. The work is carried out by our digitising team, employed by our group company Zorixo Creations Private Limited.

2. Quotes and orders

To place an order, send us your artwork and a project brief through our website or by email. We confirm the price before work starts. Repairs to existing or third-party files are quoted after a free file check.

3. Prices

Prices are a flat rate per design, set by the type and complexity of the design and listed on our pricing page. We do not charge per 1,000 stitches. Every price includes all machine file formats, a stitch simulation preview and unlimited revisions.

4. Delivery

Standard delivery is 4–8 hours. Rush delivery (2–4 hours) and super rush delivery (1–2 hours) each add 50% to the base price. We work 24/7. Files are delivered by email.

5. Revisions

Every order includes unlimited free revisions, with no time limit. Revision requests must be made by email, for example by replying to your delivery email.

6. Your artwork

By sending artwork for digitising, you confirm that you own it or have the right to reproduce it. How we handle and delete artwork is described in our privacy policy.

7. File ownership

PlixaLabs retains no intellectual property rights in the stitch files produced from your artwork.

8. Payment and invoices

Payment is due on delivery. UK clients are invoiced in GBP with UK VAT applied, and every B2B order comes with a VAT invoice from Zorixo Ventures Ltd (VAT No. GB 506 4612 12). International clients are invoiced in local currency as agreed at order stage.

9. Trade accounts

Net-30 payment terms are available for approved trade accounts. Volume pricing is available for regular high-volume accounts and is quoted per account. Trade files and previews are delivered unbranded, and we never contact your end customer. See trade accounts.

10. Privacy

Our privacy policy explains how we collect and use personal data.

11. Governing law

These terms are governed by English law. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. October launch offer

50% off your first order for new customers, applied to every design in that order with no cap on how many designs it contains. One first order per business and per email address. It applies to quotes requested through our October offer pages, until 31 Oct 2026, 23:59 UK time. It is not combinable with trade or volume pricing, and it can be used once per customer. Offer code FIRST50-OCT26.

Questions about these terms? Email info@plixalabs.com or visit our contact page.