Terms of service
These terms cover every embroidery digitising, vector conversion and file repair order placed with PlixaLabs, a trading name of Zorixo Ventures Ltd. The short version: you confirm you have the right to use the artwork, you own the finished stitch files, revisions are unlimited with no time limit, and payment is due on delivery. Last updated: September 2026.
1. Services
PlixaLabs provides embroidery digitising (converting client-supplied artwork into embroidery stitch files for commercial embroidery production), vector art conversion, and repair or rebuilding of existing embroidery files. Services are provided by Zorixo Ventures Ltd trading as PlixaLabs. The work is carried out by our digitising team, employed by our group company Zorixo Creations Private Limited.
2. Quotes and orders
To place an order, send us your artwork and a project brief through our website or by email. We confirm the price before work starts. Repairs to existing or third-party files are quoted after a free file check.
3. Prices
Prices are a flat rate per design, set by the type and complexity of the design and listed on our pricing page. We do not charge per 1,000 stitches. Every price includes all machine file formats, a stitch simulation preview and unlimited revisions.
4. Delivery
Standard delivery is 4–8 hours. Rush delivery (2–4 hours) and super rush delivery (1–2 hours) each add 50% to the base price. We work 24/7. Files are delivered by email.
5. Free first design
The free first design is available to registered businesses only, as one free design per new registered business. It must be requested from a business email address on your company domain, not Gmail, Outlook, Hotmail, Yahoo or another free email service. The free design must be of Simple or Medium complexity, is delivered at standard turnaround, and covers embroidery digitising or vector conversion. Full details are on the free first design page.
6. Revisions
Every order includes unlimited free revisions, with no time limit. Revision requests must be made by email, for example by replying to your delivery email.
7. Your artwork
By sending artwork for digitising, you confirm that you own it or have the right to reproduce it. How we handle and delete artwork is described in our privacy policy.
8. File ownership
PlixaLabs retains no intellectual property rights in the stitch files produced from your artwork.
9. Payment and invoices
Payment is due on delivery. UK clients are invoiced in GBP with UK VAT applied, and every B2B order comes with a VAT invoice from Zorixo Ventures Ltd (VAT No. GB 506 4612 12). International clients are invoiced in local currency as agreed at order stage.
10. Trade accounts
Net-30 payment terms are available for approved trade accounts. Volume pricing is available for regular high-volume accounts and is quoted per account. Trade files and previews are delivered unbranded, and we never contact your end customer. See trade accounts.
11. Privacy
Our privacy policy explains how we collect and use personal data.
12. Governing law
These terms are governed by English law. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms? Email info@plixalabs.com or visit our contact page.