Privacy policy
This policy explains how PlixaLabs, a trading name of Zorixo Ventures Ltd, collects and uses personal data and the artwork you send us. In short: we use your details and files to quote, produce, deliver and invoice your orders, we don't sell your data, and we delete artwork 90 days after delivery unless you ask us to keep it. Last updated: September 2026.
1. Who we are
PlixaLabs is a trading name of Zorixo Ventures Ltd, registered in England and Wales. Company No. 15975548. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Trading address: 103 Bentry Rd, Dagenham, RM8 3PJ, UK. Phone: +44 7881 275932. Email: info@plixalabs.com. Zorixo Ventures Ltd is the data controller for personal data collected through the UK site.
Zorixo Ventures Ltd is part of one group under shared ownership with Zorixo Ventures, LLC (US) and Zorixo Creations Private Limited (India), which employs our digitising and vector production team.
2. Data we collect
- Details you give us when you request a quote, place an order or contact us: name, email address, phone number, company name, billing address, and order details such as garment, size and machine format.
- Artwork and files you upload or email for digitising, vector conversion or file repair.
- Website analytics: basic information about how visitors use the site, collected with standard analytics tools (see section 8).
3. How we use your data
We use your data to:
- quote for and complete your digitising orders;
- keep in touch with you about those orders;
- issue VAT invoices; and
- improve our services.
We do not sell your data to third parties, and we do not use it for advertising.
4. Your artwork
Artwork and files you send are used to quote and produce your order. They are handled by our own employed digitising team and are not sold or passed to other businesses. For trade accounts, files and previews are delivered unbranded and we never contact your end customer. Artwork files are deleted 90 days after delivery unless you ask us to keep them longer.
5. Who can see your data
Your data can be seen by the people in our group who need it to handle your order: Zorixo Ventures Ltd, Zorixo Ventures, LLC and the production team employed by Zorixo Creations Private Limited. We also use service providers to host the website, send email and measure website use. They process data only to provide those services.
6. Where your data is processed
Our companies and team are based in the United Kingdom, the United States and India. Artwork and order details are processed by our digitising team at our production office in Bengaluru, India, which is outside the UK.
7. Data retention
We retain order data for 7 years for accounting and tax purposes. Artwork files are retained for 90 days after delivery and then deleted unless you request longer retention.
8. Cookies and analytics
On the live website we use Google Tag Manager and Google Analytics to understand how visitors use the site, for example which pages are viewed and whether a quote form was sent. Some free tools use Google reCAPTCHA to protect against automated abuse. These services may set cookies or similar technologies in your browser.
9. Your rights
Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to access, correct or delete your personal data. To use these rights, email info@plixalabs.com and we will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
10. Contact and changes
Data controller: Zorixo Ventures Ltd, 103 Bentry Rd, Dagenham, RM8 3PJ, UK. Email: info@plixalabs.com. If we change this policy, we update the date at the top of this page.
See also our terms of service and contact page.